Frequently Asked Questions (FAQ)

1. What are the order processing times?

We aim to process all orders within a maximum of 3 working days from confirmation of your order.

2. What are the delivery costs and the conditions for benefiting from free delivery?

Delivery costs are free in France for orders over €40. For the rest of the European Union, delivery is free for orders over €60. For international orders, delivery is free for orders over €150.

3. What materials are your jewelry made from?

Our jewelry is mainly made of brass or stainless steel. For handmade jewelry, the materials used are detailed in the description of each product.

4. What payment methods are available and are they secure?

We offer secure payments to ensure the safety of your transactions. You can make your purchases with confidence through our secure payment platform.

5. What is your return policy?

We accept returns within a maximum of 14 days after receiving your order. For more information about our return policy and applicable conditions, please contact us at the email address contact@lidiarcollection.com .

For any further questions or assistance requests, please do not hesitate to contact us at contact@lidiarcollection.com . Our team will be happy to assist you.

6. Do you offer customization options for your jewelry? We sometimes offer customization options for some of our jewelry. Please check each product description to see what customization options are available.

7. How do I know my ring or bracelet size? We provide a size guide on our site to help you determine the ring or bracelet size that is best for you. (Find it here )

8. How do I care for my jewelry to preserve its shine? We recommend cleaning your jewelry regularly with a soft, dry cloth to preserve its shine. Avoid contact with water and harsh chemicals to prolong the life of your jewelry. For more advice please refer to our care guide page by clicking here .